This advanced-level course is designed to cultivate students' capabilities in both oral and written communication, specifically tailored for diverse environments within the hospitality sector. The coursework will introduce students to the intricate nuances of complaint management, the art of dialogic discourse, and the formulation of methodical proposals. Students will engage in simulated role-play exercises focused on complaint and conflict resolution. Furthermore, they will assimilate a multitude of strategies, apt for facilitating effective dialogues in professional contexts. A pivotal component of the course will be the honing of students' competencies to craft compelling and strategic proposals germane to the hospitality arena.