The course is designed to expose students to important aspects in designing products and services as well as the processes that produce them. The course will look into the strategic and operational level of processes that will lead to understanding the operations network and the physical arrangement of the operations facilities, technology and people. Topics of discussion will include introduction to the design in operations management, design of products and services, process planning and improvement, quality management, supply chain management, materials management and some other infrastructure issues, highly relevant to the OM practices in organizations.